Got Questions?
FAQS
So how does it all work?
All our packages are designed to be hassle free.
Pick your date, your package + your add-ons by filling out the form.
We will confirm your party rental dates, times and other details and go over any questions and/or special requests you might have through email. I will send an invoice after you confirm and your deposit, which is 50% of the balance, is due at this time. Once your deposit is received your reservation is official!
Two weeks before your Slumber Stardust Party I will contact you to reconfirm your delivery and agree upon delivery and pick up time. I will send an invoice and your remaining balance is due at this time.
We deliver + style. It will take anywhere from 60-150 min minutes to set up a Luxury Indoor Sleepover and anywhere from 2 hours-3 hours to set up a Backyard Glamping Party depending on size and add-ons.
You make wonderful memories.
We come the next day to pack up + pick up at the time agreed upon.
You post an amazing review on one of our many online outlets. Google, Yelp, Facebook or Instagram 😉😁
After each Slumber Stardust Party all bedding and covers are laundered. All mattresses and decor items are disinfected and spot cleaned.
How and When should I book?
Booking is a breeze. Simply fill out our contact form with your desired experience and date and we’ll send you a quote with all of the details. We recommend booking at least 4 weeks in advance to ensure availability of your experience and date.
What if the weather turns bad?
We closely monitor the weather in the lead up to your event and will update you if there is anything on the horizon that may impact your event. For the safety of all our guests, Glamping experiences, Outdoor Movie and Picnic Soirees will not go ahead in extreme weather (rain/wind). We will do everything we can to accommodate alternative dates or switch to our SleepOver experience depending on availability. We do this in complete consultation with you and with the safety and enjoyment of you, your family, and guests in mind.
What if I need to cancel or postpone?
If you need to cancel or change dates you must notify us at least 14 days prior to your event. A change of dates is based on availability. No refunds are granted for cancellations within 14 days of your event date.
Is it just for kids?
Not at all. We have experiences for adults, families, and kids of all ages. We can create experiences from Mommy & Me SleepOvers, to Ladies Night Dinner Parties, to Bridal Shower GlampOuts. Our experiences are tailored to your needs and we ensure everything is age appropriate.
How long is my rental for?
Most bookings are for overnight. We will decide and agree on a time to Drop off and Pick up. Additional Night(s) Can be purchased for an additional and discounted rate but must be discussed during booking.
Are there added delivery fees?
Our sleepover party tents are available for rental in all of Hillsborough county at no additional delivery fee (e.g. Tampa, Apollo Beach, Lithia, Plant City, Brandon, Riverview, Ruskin, Valrico, Wimauma, Temple Terrace, Seffner, Sun City Center, Dover).
Additional Delivery fee will be added to the invoice for $25 (+$0.67 per mile from zip code 33569) to the following locations:
Manatee County (e.g. Bradenton, Palmetto, Lakewood Ranch, and Ellenton) and Sarasota
What if a child wets the bed?
No Biggie! Accidents happen. Sleepover Haven uses waterproof mattress covers. The bedding and covers will be washed with a laundry sanitizer. I also have personal experience with long term bed wetting, so don't hesitate to let me know ahead of time if there is a child that still wets the bed so we can take additional precautions.
What if there is damage to rental items or missing pieces?
When you agree to our terms of service you agree to replace lost or damaged items at fair market price. Taking precautions such as keeping nail polish, permanent markers, scissors and other damaging items away from the teepee set ups will help ensure there is no damage. We appreciate your understanding concerning this matter.
How much space do I need?